Frequently Asked Questions
Everything you need to know about your Hatley experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I care for my Hatley garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water and hanging to dry. Always check the specific care label inside each garment for detailed instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I find the right size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.